Operational Excellence

Implementing business systems across multiple locations

Managing a business with multiple locations, whether it's a franchise, owned sites, or a mix of both, requires effective systematization of your organization. A business system consists of people, processes, technologies, and resources that work together to create value consistently within your organization.

Consider the Speedee Service System, which contributed to the success of McDonald's. Employees are placed in a specific position within the system and assigned a specific task in the preparation process. This system allows products to be quickly prepared, ensuring product consistency so that the Big Mac tastes the same every time.

We assist you in identifying the business systems within your organization and determining where to begin. By documenting your systems, we can then help you achieve Operational Excellence. Streamlining and optimizing your business operations starts with creating insight and efficient information sharing. This will enable you to improve consistency in processes and customer experience across all your locations and get new employees up to speed faster.

This is what we mean by systematic scaling. This approach prevents chaos and burnout and helps you achieve the financial and time freedom that motivated you to expand your business. The best part? Systematizing and achieving operational excellence does not require large investments in new equipment or automation. This approach allows you to more quickly, easily, and cost-effectively duplicate what made you successful from the start to other locations.

Understand your business systems

A system is a collection of processes, resources, and people. Processes are sequences of steps, further described in Standard Operating Procedures (SOPs) and concise Standard Operating Checklists (SOCs). When these processes are combined with resources such as specific programs or equipment in a restaurant's kitchen, which can be executed with limited training by people, they form an extensive system that can be replicated at all locations. This system is then described in your manual, also known as the operational manual or quality manual.

Read also: The difference between systems, processes, SOPs & SOCs

Identify business systems

Start by identifying the business systems within your company's functions. Most businesses, regardless of size, have similar core systems:

• Product / Service & Assortment
• Marketing & Sales
• Automation
• Procurement & Logistics
• Training & Education
• Guidance & formula monitoring
• Administrative Organization

These systems often contain subsystems. Within marketing, for example, you may have an online booking system, a content management system, an online advertising system, and other subsystems. Similarly, sales can include after-sales, onboarding, feedback, and retention systems.

Get started with system implementation

It is impossible to completely halt a business to calmly write out all systems and processes and then continue. That is why we always start with those matters where we can achieve the most significant positive impact:

1. Identify systems and processes: We help you identify the main systems, subsystems, and associated processes within your organization.
2. Prioritize: We focus on one system at a time. For example, the onboarding of new location managers.
3. Design process and develop SOPs & SOCs: Together, we create detailed SOPs and concise SOCs for each step in the process, ensuring they can be applied at all locations.
4. Test and optimize: We assist in implementing the system across multiple locations and create a system for continuous improvements.

Streamline Your Operations and Ensure Operational Excellence at All Locations

By understanding and implementing business systems across multiple locations, you can streamline operations, reduce chaos, and achieve better results. We help you map out the required systems, streamline processes, and develop detailed procedures as part of your manual. This enhances the quality of your services and efficiency while reducing errors.

Ready to streamline your business systems and ensure consistency across all your locations? Contact us today for more information on how our expert team can assist you in implementing effective business systems that drive success.