Operational Excellence

Implementing business systems across multiple locations

Managing a business with multiple locations, whether it's a franchise, company-owned locations, or a mix of both, requires effective systematization of your organization. A business system consists of people, processes, technologies, and resources that work together to consistently create value within your organization.

Take, for example, the Speedee Service System that made McDonald's successful. Employees are placed in a certain spot within the system and given a specific task in the preparation process. This system allows products to be prepared quickly and ensures product consistency so that the Big Mac tastes the same every time.

We assist you in identifying the business systems within your organization and determining where to start. By documenting your systems, we can then help you achieve Operational Excellence. Streamlining and optimizing your business operations further starts with creating insight and efficient information sharing. It also becomes possible to improve process consistency and customer experience across all your locations and onboard new employees more quickly.

This is what we mean by systematic scaling. This approach prevents chaos and burnout and helps you achieve the financial and time freedom that motivated you to expand your business. The best part of all this? Systematization and achieving operational excellence do not require large investments in new equipment or automation. This approach enables you to duplicate what made you successful from the start faster, simpler, and cheaper to other locations.

Understand your business systems

A system is a collection of processes, resources, and people. Processes are sequences of steps, further described in Standard Operating Procedures (SOPs) and clear Standard Operating Checklists (SOCs). When these processes are combined with resources such as specific programs or equipment in a restaurant kitchen that can be executed with limited training by people, they form an extensive system that can be replicated at all locations. You then describe this system in your handbook, also known as the operational manual or quality manual.

Read also: The difference between systems, processes, SOPs & SOCs

Identify business systems

Start by identifying the business systems within the functions of your company. Most businesses, regardless of their size, have similar key systems:

• Product / Service & Assortment
• Marketing & Sales
• Automation
• Purchasing & Logistics
• Training & Education
• Guidance & Formula Monitoring
• Administrative Organization

These systems often also contain subsystems. Within marketing, for example, you could have an online booking system, a content management system, an online advertising system, and other subsystems. Similarly, sales may include aftersales, onboarding, feedback, and retention systems.

Getting Started with System Implementation

It is impossible to completely stop a business to calmly write out all systems and processes and then continue. Therefore, we always start with the areas where we can realize the greatest positive impact:

1. Identify systems and processes: We help you determine the key systems, subsystems, and corresponding processes within your organization.
2. Prioritize: We focus on one system at a time. For example, the onboarding of new branch managers.
3. Map out process and develop SOPs & SOCs: Together, we create detailed SOPs and clear SOCs for each step in the process and ensure they are applicable at all locations.
4. Test and optimize: We support the implementation of the system across multiple locations and create a system to continuously make improvements.

Streamline Your Operations and Ensure Operational Excellence Across All Locations

By understanding and implementing business systems across multiple locations, you can streamline business operations, reduce chaos, and achieve better results. We assist you in mapping out the necessary systems, streamlining processes, and developing detailed procedures as part of your handbook. This increases the quality of your services and efficiency while reducing the number of errors.

Ready to streamline your business systems and ensure consistency at all your locations? Contact us today for more information on how our expert team can help you implement effective business systems that drive success.